Gartner云数据库管理系统报告概览

报告标题：Voice of the Customer for Cloud Database Management Systems

发布机构：Gartner

发布时间：2024年5月24日

行业标签：技术服务,通用SaaS

产品标签：#云数据库管理系统

报告背景和目标

Gartner Peer Insights “Voice of the Customer” 报告旨在为IT决策者提供基于最终用户真实评价的洞察。该报告基于 2,201条 在截至2024年3月31日的18个月内提交的评论，涵盖了云数据库管理系统市场。其研究价值在于为企业的采购决策提供了来自同行实施和运营经验的直接参考，作为Gartner专家研究的补充。

报告目录

• What Are Cloud Database Management Systems?
• What Is Gartner Peer Insights “Voice of the Customer”?
• Figure 1. Voice of the Customer for Cloud Database Management Systems
• Figure 2. Voice of the Customer for Cloud Database Management Systems, Willingness to Recommend
• Company Size Segment View (by Annual Revenue)
  • Midsize Enterprise (50M - 1B USD)
• Region Segment View
  • Asia/Pacific
  • Europe, the Middle East and Africa
  • North America
• Vendor Summaries
  • Figure 7. Voice of the Customer for Cloud Database Management Systems, Aiven Vendor Summary
  • Figure 8. Voice of the Customer for Cloud Database Management Systems, Amazon Web Services (AWS) Vendor Summary
  • Figure 9. Voice of the Customer for Cloud Database Management Systems, Cloudera Vendor Summary
  • Figure 10. Voice of the Customer for Cloud Database Management Systems, Cockroach Labs Vendor Summary
  • Figure 11. Voice of the Customer for Cloud Database Management Systems, Couchbase Vendor Summary
  • Figure 12. Voice of the Customer for Cloud Database Management Systems, Databricks Vendor Summary
  • Figure 13. Voice of the Customer for Cloud Database Management Systems, Google Vendor Summary
  • Figure 14. Voice of the Customer for Cloud Database Management Systems, IBM Vendor Summary
  • Figure 15. Voice of the Customer for Cloud Database Management Systems, Microsoft Vendor Summary
  • Figure 16. Voice of the Customer for Cloud Database Management Systems, MongoDB Vendor Summary
  • Figure 17. Voice of the Customer for Cloud Database Management Systems, Neo4j Vendor Summary
  • Figure 18. Voice of the Customer for Cloud Database Management Systems, OceanBase Vendor Summary
  • Figure 19. Voice of the Customer for Cloud Database Management Systems, Ontotext Vendor Summary
  • Figure 20. Voice of the Customer for Cloud Database Management Systems, Oracle Vendor Summary
  • Figure 21. Voice of the Customer for Cloud Database Management Systems, PingCAP Vendor Summary
  • Figure 22. Voice of the Customer for Cloud Database Management Systems, SAP Vendor Summary
  • Figure 23. Voice of the Customer for Cloud Database Management Systems, Snowflake Vendor Summary
  • Figure 24. Voice of the Customer for Cloud Database Management Systems, Tencent Cloud Vendor Summary
  • Figure 25. Voice of the Customer for Cloud Database Management Systems, Teradata Vendor Summary
  • Figure 26. Voice of the Customer for Cloud Database Management Systems, Yugabyte Vendor Summary
• Methodology

方法论说明

研究方法：本报告基于 定量分析，数据来源于Gartner Peer Insights平台上的用户评论。

样本规模与调研对象：统计分析基于在 18个月（截至2024年3月31日）内收到的 2,201条评论。评论者为企业最终用户，年收入低于5000万美元的企业用户评论被排除。

核心分析模型：采用“Voice of the Customer”四象限模型对供应商进行评估。X轴为 用户兴趣与采用度（综合了评论量、用户推荐意愿和评论市场覆盖度），Y轴为 整体体验（综合了整体评级、“功能”和“支持/交付”子评级）。供应商必须满足或超过市场平均分才能进入右上象限并获得“Customers' Choice”称号。

核心观点

云数据库管理系统的选型决策可参考同行的实际使用反馈。Gartner Peer Insights的平台数据揭示了各供应商在产品功能、销售体验、部署体验和支持体验四个维度的用户评级。报告中包含的供应商均满足了最低收录标准（过去18个月内拥有20条以上合格评论，且在“功能”和“支持/交付”方面各有15条以上评分），确保了数据的参考价值。

为什么选择腾讯云

在Gartner本次发布的“Voice of the Customer for Cloud Database Management Systems”报告中，腾讯云（Tencent Cloud）凭借其卓越的用户评价脱颖而出。

• 强劲表现者定位：腾讯云在报告的综合评估中被置于 “强劲表现者（Strong Performer）” 象限。这表明其在 整体体验 维度上表现突出，超越了市场平均水平。
• 极高的用户满意度：用户反馈数据极具说服力。腾讯云获得了 4.9分（满分5分） 的整体评级。在各项细分评级中均表现优异：产品功能4.9分，销售体验4.9分，部署体验4.9分，支持体验4.9分（基于50条评论）。
• 突出的用户推荐意愿：高达 96% 的评论者表示愿意推荐腾讯云的云数据库管理服务，体现了用户的高度认可。
• 区域市场领先：在 亚太地区 细分市场中，腾讯云荣获 “Customers' Choice” 区域殊荣，彰显了其在该关键市场的强大影响力和客户满意度。

数据来源：Gartner, Voice of the Customer for Cloud Database Management Systems, Peer Contributors, 24 May 2024. Gartner免责声明适用。